Managed Services is a unique partnership. It is not simply a product. It is a business relationship between TSOA and your company that helps manage the cost of information technology from a “total business” perspective. We work together with you to understand your company’s priorities and workflow, and then create a custom solution that addresses your priorities and fits your budget.
Our team of professionals pulls from years of experience and the latest cutting-edge tools to maintain every aspect of your information technology. We proactively monitor your network, provide remote support, keep your security and recovery solutions up-to-date, and act as an single point of contact with all of your technology vendors.
24x7 Proactive Monitoring and Analysis
Advanced tools monitor your network, so issues can be addressed before they become critical.
8x5 Phone and Remote Support
Using secure access to your network, we can resolve most issues remotely and provide phone support when needed.
Security and Backup Monitoring
We daily monitor your firewall, anti-virus, and backup solutions so your network is protected and you can work worry-free.
Single Point of Vendor Contact
We manage all of your vendors (phone, internet, etc.) and act as an advocate to maintain consistenty and efficiency.
Regularly Scheduled On-Site Visits
Your agreement includes regularly scheduled on-site visits to complete maintenance tasks or service projects.
Managed Services customers have access to our fully-featured client portal to request service and to view current support status.